NEXGO Remote Assist

The Remote Assist function of NEXGO Cloud is a tool that provides access to

POS terminals and helps to troubleshoot merchants’ problems remotely by

screen sharing.

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Remote support,
a cost-effective way to serve.

There’s no location or time limit for market owners and support teams to share the screens from merchants’ terminals. Instead of on-site job, remote support is more safe and efficient during pandemic.

Precise problem solving by screen sharing

This function enables support teams share merchants’ screens with their permission and troubleshoots the IT problems immediately. Professional support teams perfect tough problems fast, accurately and determinedly. It’s effective and convenient which can enhance merchants’ satisfactions.

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Instant problem solving for your pressing need

With terminal monitoring, market owners are able to find out risks or technical problems from terminals of merchants instantly. Problem solving will be instant as well. Real-time performance, convenience and user-friendliness are crucial when choosing a service.

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Privacy and security are engraved in our mind.

NEXGO ensures that the RemoteAssist and screen sharing are under the permission of terminal users. Before sharing the screen and supporting remotely, it is required to ask for your permission so you can allow or not.

Remote Assist enables multifunction

Market owners can send messages in NEXGO Cloud to designated POS terminals. That makes the communication between market owners and merchants more convenient and straightforward. Moreover, hard ware setting, locking/unlocking are also available remotely. If there’re any problems happen to the terminals, try to reboot them.

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